Naaptol Cash Rewards Program & Gift Catalogue

Organisation : Naaptol Online Shopping Pvt Ltd
Contest Name : Naaptol Cash Rewards Program & Gift Catalogue

Website : http://www.naaptol.com/promotion/deal-campaign.html?bannerMasterId=3945
FAQ : FAQ for Naaptol Cash Rewards Program

Naaptol Cash Rewards Program:

** Naaptol Cash Program is a Loyalty Program for all shoppers of Naaptol Online Shopping Pvt Ltd shopping on television, website & mobile app.

Related / Similar Contest : Naaptol Cash Ki Baarish Contest 2017

** Naaptol Cash Program is applicable to all shoppers of Naaptol Online Shopping Pvt Ltd for all orders placed from 1st March 2017 onwards.
** Naaptol Cash will have 2 customer tiers – Regular & Diamond based on customer shopping value & frequency.
** Customers shopping with Naaptol will be eligible to earn Naaptol Cash against their shopping. For every Rs.100/- purchase Silver member will earn 100 Naaptol Cash and Diamond will earn 150 Naaptol Cash.
** Customers shopping with Naaptol & having their Birthday/Anniversary registered with us will be eligible to earn Naaptol Cash on the event dates which will be credited to their account. A Silver member will get 250 Naaptol Cash Diamond will get 500 Naaptol Cash.
** Diamond members will get shipping charges discount for their orders. Diamond members will get 100% shipping charges waiver.
** The member tiers will be based on their last 12 months shopping value & frequency and the tiers may be upgraded/degraded every month basis shopping history affecting the associated benefits with each tier.
** Silver members shopping value in last 12 months to be less than or equal to Rs.14999/- and Diamond members shopping value in last 12 months to be equal to or greater than Rs.15000/-.
** The Naaptol Cash earned by customers on shopping will get credited to their accounts post successful delivery of the ordered product and may not be usable for redemption till such time.
** Members can redeem their earned Naaptol Cash for gifts from the Gift Catalog. The redemption catalog will be sent to all members along with their orders from 15th Apr onwards.
** Members will have to call Naaptol post choosing the desired gift from the catalogue for redemption of points.
** The opted redemption gifts will be sent to the customers on the basis of product availability within 20 days from Naaptol Cash redemption.
** Redemption of Naaptol Cash for Gifts can only be done against accumulated Naaptol Cash in a members account. The earned Naaptol Cash cannot be encashed or used for purchase of any product except from Naaptol Gift Catalogue and are non transferable.
** In case the product is returned and refund is processed for that order, the Naaptol Cash earned against that purchase will be reversed.
** Naaptol Cash earned will expire in 6 months from the date of crediting the same to customers account if not utilized for redemption & expired points will not be credited back to customers account.
** The scheme is subject to Force Majeure.
** All disputes will be under Thane jurisdiction, if any.

Naaptol Gift Catalogue:
** This promotion will be governed by these standard terms and conditions, and accompanying promotion details (collectively the “Terms”). Each entrant agrees that he/she has read and understood these Terms and by their participation in the promotion, each entrant agrees to be bound by the Terms.
** The Organizer of the promotion is Naaptol Online Shopping Pvt. Ltd. (“Organizer”), which shall be solely responsible for the execution and administration of this promotion.
** The gifts mentioned in the Free Shopping Gift Catalogue are redeemable against the earned Naaptol Cash only.
** Customers can redeem gifts basis sufficient Naaptol Cash being available in their account & selected gifts Naaptol Cash value will be deducted from their account against redemption order.
** Gifts cannot be redeemed on Naaptol website. Customer will need to call on one of the Naaptol TV channel numbers or on 0922-353-7000 to place the order for redemption.
** The gifts can be redeemed only while placing a product order and dispatch of ordered product & free gift opted will be done together.
** The gift redemption is subject to availability at the time of placing the order. Dispatch will be done basis availability and customer will be intimated accordingly.
** The images in the catalogue are for representation purpose only and actual product may differ.
** Naaptol may change or vary the rate at which Naaptol cash is awarded and redeemed. The value at which gifts are redeemed is dynamic, varies from item to item and is subject to change at any time without any notice. Customers need to refer to the catalogue during the time of redemption for the applicable value.
** Naaptol Cash accrued under this Program have no cash or monetary value.
** Earned Naaptol Cash is neither exchangeable for other products not listed in the Gift redemption catalogue, nor refundable, or transferable for cash under any circumstances.
** In the event where the order with which the redeemed gift is dispatched gets returned to us for any reason, redeemed Naaptol Cash will be reversed to the customers? account in 3 working days.
** Selection of products offered under the Gift redemption catalogue is and will be at the sole discretion of Naaptol and is liable to change without notice.
** The scheme is subject to Force Majeure.
** All disputes will be under Thane jurisdiction, if any.

FAQ Frequently Asked Questions :
1. How can I redeem my Naaptol cash? Can I get the cash in hand?
Naaptol cash redemption :
** Members can redeem their earned Naaptol Cash for gifts from the Gift Catalog. The redemption catalog will be sent to all members along with their orders from 15th Apr on-wards.

** Members will have to call Naaptol post choosing the desired gift from the catalogue for redemption of points.
** The opted redemption gifts will be sent to the customers on the basis of product availability within 20 days from Naaptol Cash redemption.

** Redemption of Naaptol Cash for Gifts can only be done against accumulated Naaptol Cash in a members account. The earned Naaptol Cash cannot be en-cashed or used for purchase of any product except from Naaptol Gift Catalogue and are non transferable.

Information as provided in the official website of Naaptol Online Shopping Pvt Ltd

2. I need to know how much naaptol cash I earn?
The Naaptol Cash earned by customers on shopping will get credited to their accounts post successful delivery of the ordered product and may not be usable for redemption till such time.

3. I ordered many things from naaptol on discount for collect naaptol cash for my desired item of naaptol cash. But all best and good things of catalogue are out of stock from 15 -20 days. I am calling 6-7 times for confirmation but it is not coming. How long I need to wait for desired product. Atleast give exact time or estimated time in your catalogue or gives us another option to redeem points in other way.
Naaptol may change or vary the rate at which Naaptol cash is awarded and redeemed. The value at which gifts are redeemed is dynamic, varies from item to item and is subject to change at any time without any notice. Customers need to refer to the catalogue during the time of redemption for the applicable value.

4. How can I order products?
You are required to sign up with your mobile number to order product. Also you can order as a guest.

5. I placed an order of Rs.1999 plus shipping charges, I got the item but no catalogue. So question is, Why I was not forwarded with catalogue? When will it be forwarded? & What is the contact number if not in receipt of the catalogue?
The gifts mentioned in the Free Shopping Gift Catalogue are redeemable against the earned Naaptol Cash only.

Customers can redeem gifts basis sufficient Naaptol Cash being available in their account & selected gifts Naaptol Cash value will be deducted from their account against redemption order.

Gifts cannot be redeemed on Naaptol website. Customer will need to call on one of the Naaptol TV channel numbers or on 0922-353-7000 to place the order for redemption.

6. Kindly send me the gift catalog to reedem Naaptol cash.
Naaptol Cash accrued under this Program have no cash or monetary value.